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Terms and Conditions

Every user must read these TERMS & CONDITIONS in order to understand our policies and important information about our website 123-hp-support.us. These Terms and Policies states the requirements, computer support service of 123-hp-support. One should carefully read the instructions regarding our rights and about client’s service to maintain a good relationship with our site.

“AGREEMENT”

The TERMS AND CONDITIONS along with your accepted and plan order, the SERVICE USE POLICY (“SUP”) and the privacy policy states the entire agreement between the user and INR (THE “AGREEMENT”). You must agree to the Terms and Conditions in order to use the site www.123-hp-support.us. (Defined below) or obtain Services (defined below).

DEFINITIONS

The terms containing in the Terms and Conditions are used in SUP and Privacy which are incorporated by reference to these Terms and Conditions.

“123-hp-support″

“123-hp-support″ is service marks of 123-hp-support pvt ltd. All references to 123-hp-support.us refer to 123-hp-support pvt ltd.

“YOU”

“You” means you individually, any person, including any employer that you are acting on behalf of.

“SERVICES” AND “123-hp-support.us SITE”

Every reference to “Services” in 123-hp-support refers to the service plan of the website www.123-hp-support.us. Terms and Conditions govern all the plans available under the site 123-hp-support.us. In the event of any conflict these Terms and Conditions control any Plan Order form that user has submitted during the Services plan.

123-hp-support.us Certified Technician/(s)

“IE TECHIE‘s Certified Technician technicians and specialists” are certified by 123-hp-support.us to perform all the Services under this Agreement. Technicians and their certifications are not from any other third parties until it is explicitly specified.

SERVICE PLANS/ SUBSCRIPTION PLANS

Every reference to “Services or Service plans” refers to the site 123-hp-support.us; all the service delivered by 123-hp-support.us comes under the service plan of the Website www.123-hp-support.us. If there is any query regarding the service while using the website 123-hp-support the user can contact us @ our toll free number or just mail us.

MATERIALS

“Materials” include the white papers, datasheets, web casts, download areas, press releases, FAQs, product information, quick reference guides, or other documents that are available for the user to download from the website 123-hp-support.us. 123-hp-support.us own the copyrights of these Materials and does not include any layout or the design of this site or any other site which is owned, operated, licensed or controlled by 123-hp-support.

“SOFTWARE”

“Software” means a computer program which is owned by 123-hp-support.us or any other third party, delivered via download, CD, media, or other delivery method, including client and/or network security software. The copyright, trade secret and unfair competition is protected under the software elements and laws.

SUBMISSION OF PLAN ORDERS & SERVICE PLANS

You may order Services by submitting Plan Orders through the 123-hp-support.us site or by calling 1-844-687-6686. Once 123-hp-support.us accepts your submitted Plan, you will receive an email from our site to your registered mail id. 123-hp-support.us is not responsible for rendering Services in connection which is has not included in our service. When 123-hp-support.us accepts your Plan Order, Service Plan will be provided to you.

UNDERTAKING

Subjected to the Services and the Terms & condition of 123-hp-support.us, we will provide the user with appropriate solutions for their addressed queries. In most of the cases 123-hp-support.us will diagnose a problem and provide solution to user either by telephone, chat or email. All conditions under Service Plans are subject to 123-hp-support.us‘s Limited Warranty, which is set forth below. For more information, please refer to online documentation or call us @ 1-844-687-6686. You must agree to pay the Services Fee and any other applicable fee/charges as set in the relevant Plan in accordance with the Payment details provided below.

PAYMENT

Once you have made the payment, the Services and the requirements under the Plan Order will be available to you. Every payment of the plan orders will be collected by 123-hp-support.us. If the payments are not been made there will be no service under any Service Plan.

MONEY BACK POLICY

123-hp-support services are delivered on a state-of-the-art integrated delivery platform that allows us to support your computer(s) remotely. If you are not fully satisfied with the service, we will make every effort to resolve the issue and still you are not satisfied with the same, we will offer a money back policy as follows:

For our subscription-based plan the Money-Back Guarantee is valid for 30 days from the time of purchase. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Not with standing this 123-hp-support.us at its sole discretion on a case basis, agree to refund the Subscription fees after deducting charges for servicing the Customer.

For our incidental (one-time-use) plans, the Money-Back Guarantee is valid for 7 days from the time of 1st Incident.

This Money Back policy does not apply for Trial Offer.

PRIVACY POLICY

Privacy Policy of 123-hp-support.us is an integral part of the Terms & Conditions, incorporated here by reference. If you have not yet viewed the Privacy Policy of 123-hp-support.us please do so prior to agreeing to these Terms and Conditions. Beyond the Personal Information identified in the Privacy Policy all the other information or data disclosed with our site 123-hp-support.us through telephone or mail is not confidential. They are saved in our database for a temporary period of time and then get erased.

SERVICE USE POLICY (SUP)

Service Use Policy of 123-hp-support.us is an integral part of the Terms and Conditions which are already incorporated. If you have not yet viewed the SUP of 123-hp-support.us, then please do so prior to agreeing to these Terms and Conditions. The Services and other Materials your are using from the site 123-hp-support will be governed by the SUP and please do agree with all our Terms and Conditions and the Privacy Policy generally.

GUESTS: LIMITED LICENSE TO USE OF 123-hp-support.usWEBSITE

Services under any Plan Order will be available once you have made payment. If the payments as required under any Plan Order have not been made so, 123-hp-support.us will not offer you with the Services under any Service Plan. As a Guest you may use the 123-hp-support.us website and Materials (defined below) which are available for the guest users with limited purposes of (a) deciding whether to subscribe the Services provided by 123-hp-support.us (b) registering with 123-hp-support.us and submitting Plan Orders. The foregoing license grant is a non-exclusive revocable license.

PERSONAL AND NON-COMMERCIAL USE LIMITATION

Unless and otherwise specified, the Services, Materials and Software are for your personal & commercial use in addressing matters under your Service Plan. You should not modify copy, transmit, display, perform, reproduce, publish, license, distribute, create derivative works from, transfer or sell any information, software, products or services obtained from the Services, Materials and Software. All the Services, Materials and Software are available only in connection with Services under a valid Service Plan.

NO UNLAWFUL OR PROHIBITED USE

According to the use of 123-hp-support.us Portal, using the Materials, Software or Services for any purpose that is unlawful is strictly prohibited by SUP and Terms & Conditions. You should not use the Services, Materials and Software in any manner that could damage, disable, overburden, or impair the server or the network(s) connected to any 123-hp-support.us server. Any unauthorized access to any 123-hp-support.us Portal, the Materials, Software or Services, other accounts, computer systems or networks connected to any 123-hp-support.us server is not allowed. Hacking, password mining or any other means of illegal activities is punishable. You should not attempt to obtain any Materials, Software, Services or information through any means other than the specified Plan Order.

FAIR USAGE POLICY, SUSPENSION OR TERMINATION OF SUBSCRIPTION:

123-hp-support.us has no limits on the amount of online support requests or the Subscription based plan that user offers during subscription period. However the support services for the subscription based plans are subjected to “fair use” policy of our site 123-hp-support.us. Under this policy sole discretion, a subscription based plan, whenever user is found to be abusing the service by exceeding the level of usage for individual, then 123-hp-support.us has the right to suspend or terminate Subscriber’s Subscription Services at any time. 123-hp-support.us has the right to terminate the service for,

  • Fraudulent user,
  • Any person other than Subscriber
  • For any computer system other than a Registered System.

User may terminate the Service at any time by giving written or electronic notice to RTECHIE provided. However that User will not be entitled to a refund of any fees prepaid by User for the Service.

COMMUNICATION SERVICES

123-hp-support.us provides you with services like e-mail, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets, other message or communication so that every user can communicate with 123-hp-support.us‘s employees. Communications Services are used under an accepted Plan Order, and not for any other purpose.

USE OF COMMUNICATION SERVICES

You should agree to use the Communication Services only to post, send and receive messages and material that related to the particular Communication Service. There are some limitations for the Communication Services and they are as follows,

  1. Communication Services which use surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages is not allowed.
  2. Defame abuse, harass, stalk, threaten or otherwise violate the legal rights of others is punishable.
  3. Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information should be avoided.
  4. Upload or make available the files containing images, photographs, service or other material protected by intellectual property laws including limitation, copyright or trademark laws, privacy or publicity unless you own or control the rights for it.
  5. Material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret or other proprietary right of any party.
  6. Do not upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files or any other similar service or programs that may damage the operation.
  7. Advertise or offer to sell or buy any goods & services for any business purpose is not allowed, unless such Communication Services specifically allows such messages.
  8. Download any file posted by another user cannot be legally reproduced, displayed, performed or distributed in any such manner is an offense.
  9. Falsify or delete any proprietary rights notices, proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded is not allowed.
  10. Restrict or inhibit any other user from using and enjoying the Communication Services is not allowed.
  11. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service should not be done.
  12. Collecting information about others, including e-mail addresses is not permitted.
  13. Violating the applicable laws or regulations should not be done.
  14. Create a false identity for the purpose of misleading 123-hp-support.us or others in not permitted.

123-hp-support.us reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion and the right to terminate your access to your communication Services at any time without notice for any reason.

123-hp-support.us reserves the right to disclose any information necessary to satisfy any applicable law, regulation, legal process or governmental request, to edit, refuse to post or to remove any information or materials in whole or in part in 123-hp-support.us‘s sole discretion.

Any materials uploaded to the Communication Services must be subject to the above mentioned limitations. You are responsible for adhering to such limitations if you download the materials.

LINKING

You should not create any hyperlinks anywhere in the site 123-hp-support.us, or posting any Materials or Software.

INDEMNIFY

You must agree to indemnify, defend and hold 123-hp-support.us and its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers and any third-party Web site providers harmless from claims, demands, actions, liabilities, losses, expenses, damages and costs including actual attorney’s fees resulting from your violation of this AUP. Misuse or abuse of any Service, or infringement by any other user of your account of any intellectual property or other right of any person or entity is not provided. 123-hp-support.us reserves the right at its own expense to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You should not involve in any event settle any matter without the written consent of 123-hp-support.us. You should agree to notify 123-hp-support.us of any unauthorized use of your account or any other breach of security known to you. We encourage you to view this Privacy Policy periodically to determine if it has been modified.

LIMITED LICENSES TO USE THE WEBSITE 123-hp-support.us, MATERIALS AND SOFTWARE

As permitted through a Service, you may use the Materials and Software posted on the website 123-hp-support.us or available in a Plan Order which is for any additional usage and subjected to additional restrictions.

GENERAL LICENSE RESTRICTIONS

Using the Services, Materials or Software other than the permitted access in the site 123-hp-support.us is strictly prohibited. Rights to execute, copy, modify, display, transmit, distribute, manufacture, use, sale are all reserved to 123-hp-support.us and its suppliers. Reverse engineering and recompilation of the Software is strictly prohibited.

USER RESPONSIBILITY

In connection with obtaining Services, you must agree that you will cooperate with the 123-hp-support.us Engineer: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most of the issues can be corrected as a result of close cooperation between you and the engineer. Please listen carefully to the engineer and follow their instructions. You must confirm that the following conditions are true:

  1. The situation which raise question is reproducible on a single system i.e., one central processing unit with its workstations and other peripherals;
  2. You must have knowledge regarding the hardware system any software involved and in the facts and circumstances surrounding the incident;
  3. Full system including software and hardware is available to you and accessible by you without limit during any telephone discussions with 123-hp-support.us support personnel.

Software/Data Backup: You should understand and agree that 123-hp-support.us under no circumstance is responsible for any lost or corrupted software or corrupted data. 123-hp-support.us strongly recommends you at all times, maintain a complete data backup and disaster recovery plan.

Account Password and Security: For submitting a Plan Order, you must complete the Registration Process by providing current, complete and accurate information as prompted by and required under the applicable Registration Form. You will have to choose your user name and password. You are solely and entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are responsible for any activities that occur under your account. You agree to notify 123-hp-support.us immediately of any unauthorized use of your account or any other breach of security. 123-hp-support.us will not be liable for any loss that you may occur as a result of someone else using your password or account either with or without your knowledge. However, you could be held liable for losses incurred by 123-hp-support.us or another party due to someone else using your account or password. You must not use anyone else’s account at any time, without the permission of the account holder.

AVAILABILITY OF SERVICES AND MATERIALS UNDER FORCE MATURE CIRCUMSTANCES

You hereby acknowledge that circumstances outside of 123-hp-support.us‘s reasonable control for example the act of God, a large scale outbreak of a new computer virus, strikes, riots, wars, other military action, civil disorder, acts of terrorism, fires, floods, vandalism, sabotage acts of third parties may cause significant delays in 123-hp-support.us‘s ability to schedule a support session. You hereby release 123-hp-support.us from all liability and agree that 123-hp-support.us is not responsible to you or any third party for any direct or indirect damages resulting from such delays. 123-hp-support.us or its suppliers at time without notice restrict the use of Service or limit its time of availability in order to perform maintenance activities and to maintain session control.

EXCLUSIONS FROM “SERVICES”

“Services” does not include the following:

  1. Any item or activity not covered by the terms of a Plan Order;
  2. Service beyond the duration limitations identified in your Plan Order;
  3. Problem diagnosis and support that are not be completed because of a problem with your computer or other equipment or their configuration that is beyond our control;
  4. Software, including the operating system and software added to the registered hardware products which are out of scope for the Service Plan;
  5. Problems that may and do result from:
    1. External causes such as accident, abuse, misuse or problems with electrical power;
    2. Usage that is not in accordance with product instructions provided by manufacture;
    3. Failure to follow the product instructions provided by manufacturer or failure to perform preventive maintenance;
    4. Problems caused by using accessories, parts or components not compatible with the product: or
    5. Non-Compliance with the 123-hp-support.us engineer instructions for resolving the query.

NOTICE SPECIFIC TO MATERIALS AND SOFTWARE AVAILABLE ON THE 123-hp-support.usWEBSITE OR THROUGH A SERVICE

123-hp-support.us is available for Materials or Software to use or download as a part of a Service or in promotion of the Services. Use of any Materials and any Software is governed by (a) the terms of the end user license agreement (“EULA“) if any, which accompanies the specific Materials and Software (b) if there is no EULA; it is governed by the Terms and Conditions.

The Materials and Software are made available for downloading to (a) the EULA (b) the Plan Order. Any reproduction or redistribution of the service not in accordance with the EULA is prohibited by the law and may result in severe civil and criminal penalties. Violators will be prosecuted to maximum extent possible.

No logo, graphic, sound or image from any 123-hp-support.us Web site must be copied or retransmitted unless expressly permitted by 123-hp-support.us.

END USER LICENSE AGREEMENTS (EULA) – GENERAL

In connection with our Service, we may provide you certain software that is owned by 123-hp-support.us or its third party licensors and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or use with the Service in accordance with the Service Plan and not for other purpose.

The Software may be accompanied by a EULA from 123-hp-support.us or a third party. Your use of the Software is governed by the terms of both that license agreement and this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

THIRD PARTY SOFTWARE

As part of the Service, 123-hp-support.us suggest that you acquire, install and use certain third party software. Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether or not 123-hp-support.us directly assists you in the acquisition, installation. 123-hp-support.us has no rights and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.

Your license to the 123-hp-support.us Software remain in full force and effect unless and until terminated by 123-hp-support.us its third party licensors, providers or suppliers or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the 123-hp-support.us Software and immediately delete the 123-hp-support.us Software from your computer.

To the extent, we provide technical assistance and support for Third Party Software or equipment you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.

THIRD PARTY AGREEMENTS

As part of the Service, 123-hp-support.us suggest certain third party services to you. If you choose to subscribe or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider’s terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, website, training, music, gaming and storage services that 123-hp-support.us may elect to make available from time to time. Violation of such third party provider’s terms of service may in 123-hp-support.us‘s sole discretion result in the termination of your customer account and use of service.

Some of the 123-hp-support.us service plans comes with a 7day limited service warranty as provided in the online documents for specific service plans. This 7day warranty period is subjected to fulfill the terms & conditions and service plan.

123-hp-support.us and it respective suppliers will not take any responsibility for the information available in the materials, services and software for any other purpose apart from the service plans. 123-hp-support.us and its suppliers disclaim all warranties and conditions for the information, including the merchantability, statutory, title and non-infringement.

The materials include inaccuracies or typographical errors. Changes are periodically made to the information. 123-hp-support and its suppliers will make improvements and changes in the materials or the software whenever it is needed.

The materials include inaccuracies or typographical errors. Changes are periodically made to the information. 123-hp-support and its suppliers will make improvements and changes in the materials or the software whenever it is needed.

123-hp-support.us and its respective suppliers should be liable for any indirect or consequential damages resulting from any loss of data. In action of contract, negligence or other action rising in connecting with the performance of service, materials or the software, fails to provide the information available in the materials.

LIMITATION OF LIABILITY

Not with standing anything to the contrary, no event in 123-hp-support.us is liable to you in excess of the amounts actually paid by you to 123-hp-support.us under the Plan Order that is the subject of the dispute. Limitations on Actions must be commenced within one (1) year after the cause of action arose or it shall be forever waived and barred.

TERMS AND TERMINATION

123-hp-support.us at its sole discretion, terminate or suspend your Service immediately without notice if:

  1. you are in breach of any of the Terms and Conditions or any license for Third Party Software;
  2. your use of the Service is prohibited by law or is disruptive to, adversely impacts or causes a malfunction to the Service, 123-hp-support.us‘s network, or the use and enjoyment of 123-hp-support.us‘s other users;
  3. 123-hp-support.us receives an order from a court to terminate the Service you are using;
  4. if 123-hp-support.us for any reason ceases to offer the Service;
  5. if you are no longer a 123-hp-support.us customer;
  6. 123-hp-support.us determines that you are abusing the Service.

123-hp-support.us, in its sole discretion, may refuse to accept your request for the Service, renewal or re-subscription following a termination or suspension of your use of the Service.

SEVERABILITY WAIVER;

If any provision of the Terms of Service is held invalid or unenforceable, that portion will be enforced to the maximum extent possible and all other provisions contained in the Terms of Service remain in full force and effect. 123-hp-support.us‘s failure to enforce any provision of the Terms of Service shall not be deemed a waiver of such provision nor of the right to enforce such provision. The site 123-hp-support.us is available internationally and may contain references to 123-hp-support.us products, services and programs that are not available in a viewer’s country. These references do not imply that 123-hp-support.us intends to make such products, services, or programs available in such country.

MODIFICATION

123-hp-support.us reserves the right to amend the Terms and Condition at any time by (a) posting a revised version of the Terms and Conditions (b) sending information regarding any amendment to the Terms of Service to the email address you provide to 123-hp-support.us in connection with registration. You are responsible for regularly reviewing the site 123-hp-support.us to be notified to any amendments to the Terms and Conditions.

LAW FORUM

This Agreement, rights and obligations of the parties and any disputes arising in connection with this Agreement will be governed by the laws of India and the United States of America without regarding it to the conflicts of laws, principles that would require the application of the laws in any jurisdiction.

If you have any queries about the privacy policy at our Website, user can e-mail to support@123-hp-support.us. Service provider for software and hardware related issues in desktops, laptops, tablets; smart phone devices and peripherals can also be included in user queries. We disclaim any ownership, rights, affiliation or endorsement by any third party products unless such relationship is expressly specified for specific warranties associated with the software, hardware, and peripherals, please contact the relevant third party. The brands, names, images, trademarks, products and services of third parties mentioned on this website 123-hp-support does not have any connection with us.